Legal
Assistant Service Agreement
Last updated: July 16, 2026
This Agreement covers your FuseHQ personal AI assistant (the "Doll for everybody" product). It's written to be readable, plain language, no surprises.
1. The Service
FuseHQ provides a hosted, AI-powered text-message personal assistant that you name and brand. At your direction, the assistant can answer texts, help you keep track of things, read documents from one Google Drive folder you choose to share with it (read-only), read your calendar, and propose calendar events that it books only after you reply YES by text. Each customer's assistant runs in its own isolated environment. Features may be added or changed over time. This Agreement is between FuseHQ ("we", "us") and you, the customer ("you"). By clicking "I agree" at signup and completing checkout, you accept it.
2. Fees and billing
The assistant is a flat, recurring subscription. You pay the amount shown at checkout, billed monthly in advance, plus any one-time setup fee shown at checkout. Your plan includes a generous but bounded monthly usage allowance; if you consistently exceed it we'll reach out about a larger plan rather than surprise-billing you. Payment is processed securely by Stripe, and you authorize recurring charges until you cancel. Fees are non-refundable except where required by law. We may change pricing on 30 days' notice, effective your next billing period. If payment fails, we may suspend your assistant after a short grace period and terminate the account if it remains unpaid.
3. Your data: ownership, custody, and use
You own your data. Your documents, contacts, messages, and calendar entries remain yours.
We are the custodian. We host your data on infrastructure we control and keep encrypted, versioned backups. Each customer is isolated, so one customer's assistant cannot access another's.
We will not sell your data, and we will not use it to train third-party AI models. We use it only to operate your assistant and support you.
Access is least-privilege. Google Drive access is read-only and limited to the single folder you share; calendar access is limited to the calendar you share. You can revoke either at any time by un-sharing.
Export and deletion. On request, or when you leave, we provide an export of your data and delete it from active systems within 30 days; encrypted backups age out on their normal cycle.
4. Sub-processors
To deliver the service we rely on a small set of trusted providers: Google (Calendar and Drive access you grant), our AI model provider(s), our SMS/telephony provider, and our hosting and backup providers. Each processes your data only to provide their part of the service.
5. AI limitations (please read)
The assistant uses AI and can be wrong, incomplete, or out of date. It is not legal, medical, financial, or other professional advice. The confirm-by-text step (for example, replying YES before an event is booked) is a safeguard, not a guarantee, and you are responsible for reviewing what you approve. Do not rely on the assistant for anything where an error would cause harm without checking it yourself.
6. Text messaging and compliance
Your assistant is set up within minutes, but text messaging turns on only after carrier registration (A2P 10DLC) is approved, which usually takes about a week and is outside our direct control. We'll notify you when it's live.
The assistant texts through a dedicated number registered as customer-care messaging. It is not for marketing or promotional blasts. You are responsible for having the right to message the people your assistant contacts, and for honoring STOP/opt-out and HELP requests (the system supports these). You will not use the assistant to send unlawful, deceptive, harassing, or bulk unsolicited messages. Carrier and vendor rules apply and may change.
7. Acceptable use
No unlawful content; no attempts to break isolation, access other customers, or probe the system; no resale of the service without our written consent; and no use that endangers the platform or violates a third party's rights. We may suspend immediately for conduct that threatens the platform or others.
8. Availability and support
The service is provided on a commercially reasonable, best-effort basis with no uptime guarantee at this tier. We perform maintenance and may occasionally have downtime. For support, email team@fusehq.cloud; we aim to respond within two business days.
9. Term and termination
The subscription is month-to-month and auto-renews until canceled. You may cancel anytime, effective at the end of the current billing period. Either party may terminate for material breach that isn't cured within 15 days of notice. On termination we stop your assistant and export or delete your data as described in Section 3.
10. Warranties and limitation of liability
Except as expressly stated, the service is provided "AS IS" without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the 12 months before the claim, and neither party is liable for indirect, incidental, or consequential damages, including lost profits or data loss.
11. Indemnification
You will defend and indemnify us against claims arising from your data, your contacts and their consent, or your misuse of the service.
12. Changes to this Agreement
We may update this Agreement from time to time. For material changes we'll give 30 days' notice (by email or in-product); continued use after the effective date means you accept the updated terms.
13. Governing law
This Agreement is governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of Wyoming or through binding arbitration in Cheyenne, Wyoming, at your election.
14. Contact
Questions about this Agreement? Email team@fusehq.cloud.