Support & Fix
The $150 diagnostic covers the first hour of teardown and triage, and you get a written repair recommendation or quote. Real senior help, not a ticket queue.
$125–$140/hr
Troubleshooting, software setup, workflow fixes, business-systems support, and general technical work outside a fixed project.
$150 upfront, non-refundable
Up to 60 minutes of teardown, testing, and troubleshooting, plus a written repair recommendation or fixed quote. Parts and additional labor are not included.
$125–$140/hr or fixed quote
Any work beyond the first diagnostic hour. You approve the quote before repair begins.
$150 upfront, non-refundable
Initial media inspection, clone attempt, scan setup, and recovery assessment. We don't take physically broken or smashed drives; those need a specialized cleanroom lab.
$350–$650+
Paid only if usable data is recovered. Final price depends on drive size and complexity; files are released after the recovery balance is paid.
10 hrs $1,600/mo · 20 hrs $3,000/mo
Reserved monthly support capacity for clients who need ongoing, priority help. Heavier than a Platform Care plan.